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Refund Policy

Effective Date: April 11, 2025
Michael Flight Apparel
Website: www.mikestayfly.com
Contact Email: info@mikestayfly.com

 

At Michael Flight Apparel, we value your satisfaction and aim to provide a seamless shopping experience. This Refund Policy outlines the terms under which returns and refunds are processed.

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1. Return Eligibility

We accept returns within 5 days of the delivery date. To be eligible for a return:

  • Items must be unused, unworn, and in the original packaging.

  • A valid proof of purchase (order confirmation or receipt) is required.

  • Certain items, such as final sale, clearance, or personalized products, are non-returnable.

2. Return Process

To initiate a return:

  1. Open your account and follow the refund process from third party printing and shipping company. 

  2. Contact Us at info@mikestayfly.com with your order number and reason for return.

3. Refunds

Once we receive and inspect your return:

  • If approved, a refund will be processed to your original payment method within 5–7 business days.

  • If the return is due to a defective or incorrect item, we will also refund the original shipping cost.

  • If the item is not in its original condition, we reserve the right to deny the refund or issue a partial refund.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following the return process.

  2. Place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us at info@mikestayfly.com within 7 days of delivery.

  • Provide your order number and photos of the damaged or defective item.

  • We will assess the issue and, if approved, offer a replacement or refund.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Items marked as non-returnable in the product description

7. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account and contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done this and still have not received your refund, please contact us at info@mikestayfly.com.

8. Contact Us

For any questions regarding this Refund Policy, please contact:

📧 info@mikestayfly.com

Note: As a business operating in North Carolina, we adhere to state regulations regarding returns and refunds. Retailers in North Carolina can set their own return and refund policies, provided they are clearly communicated to customers.

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